Delete directly in the app
- Sign in to HealStroke.
- Open Profile, then Settings.
- Open Privacy & security, then Delete account.
- Review or export your data, type DELETE, and confirm Delete forever.
The final deletion request requires an internet connection. If it fails, your account remains active and you can retry.
Request deletion from the web
Email support@stroke.technology from the address associated with your HealStroke account. Use the subject “HealStroke account deletion request.” Do not send your password, verification codes, medical documents, or unnecessary health information.
We may ask you to verify control of the account before deletion. We will confirm when the request is complete or explain any information that must legally be retained.
What deletion covers
Deletion removes the account and information tied to it, including profile information, recovery entries, schedules, notes, uploaded account files, room-scan images, and care-sharing connections, except information that must be retained for legal, fraud prevention, security, accounting, or dispute purposes. Provider backup copies expire through their applicable backup-retention cycles.
Local account data is removed from the device after successful in-app deletion. Removing the app by itself does not delete the server account.
Subscriptions
Deleting a HealStroke account does not automatically cancel an App Store or Google Play subscription. Cancel or change store billing from your Apple or Google subscription settings.
Privacy questions
See the HealStroke Privacy Policy for information about data categories, service providers, rights, and contact options.